Ukutshintshwa kweBhanki labucala elichazwe
I-PBX (Utshintsho lweBeba laBucala) yinkqubo evumela ukuba inhlangano ilawulwe iifowuni ezingenayo neziphumayo kwaye ivumela ukuba uqhagamshelwano ngaphakathi ngaphakathi kwintlangano. I-PBX yenziwe zombini i-hardware kunye nesofthiwe kwaye idibanisa kwiinkcukacha zonxibelelwano ezifana ne-adapters yocingo, ii-hubs, i-switches, i-routers kunye nenyani, ifowuni.
I-PBX yakutshanje inobutyebi bezinto ezinomdla kakhulu ezenza uxhulumano lulula kwaye lube namandla kunemibutho, kwaye lugalelo ekwenzeni ukuba lusebenze ngakumbi kwaye lukhulise umkhiqizo. Ubungakanani babo kunye nobunzima obuhlukahluka, ukusuka kwiinkqubo ezinxibelelwano ezibizayo kunye nezinkqubo ezinxulumene neenkampani ezicwangcisiweyo kwiiplani eziphambili ezithathwa kwifu ukuze zihlawulwe ngeenyanga ezimbini. Ungakwazi nokuba neenkqubo ezilula ze-PBX ekhaya ngeempawu eziphambili njengendlela yokuphucula kumgca wefowuni wendawo ekhoyo.
Yintoni eyenziwa yiPBX?
Njengoko kuchaziwe ngasentla, imisebenzi ye-PBX ingaba yinkimbinkimbi kakhulu, kodwa ngokusisiseko, xa uthetha nge-PBX, uthetha ngezinto ezenza ezi zinto:
- Ukusetyenziswa kwamanxeba angaphezulu komnxeba kwintlangano, kunye nokulawulwa kweefowuni eziphumayo nezingenayo.
- Ukuchithwa komgca omnye wefowuni kwimizila emininzi yangaphakathi, efunyenwe ngamanani amanani amathathu okanye amane abizwa ngokuba ngu-extensions, kwaye utshintsha iifowuni kumgca wangaphakathi ofanelekileyo. Oku kusindisa intlangano ekufuneka ihlawule imida emininzi, kwaye ivumela onke amasebe ukuba afumaneke ngenombolo enye yefowuni.
- Vumela unxibelelwano lwefowuni ngaphandle kwenhlangano.
- Ukuxhobisa lonke uxhulumaniso kunye neVoIP (i-Voice phezu kwe-IP), enexabiso elikhulu kunye neentuthuko ngaphezu kwe-telephony yendabuko, eyona nto ibalulekileyo ekunciphiseni iindleko zeefowuni.
- Qinisekisa ukusebenzisana kakuhle nabathengi ngokusebenzisa iimpawu ezifana nokurekhoda kweefowuni , i- voicemail , IVR njl
- Ukuzenzekelayo kwempendulo kubabizi bee-IVR (impendulo yezwi elisebenzisayo) apho inkqubo ingakwazi ukuzisebenzisa ngokuzenzekelayo abasebenzisi kwicandelo elifanelekileyo kakhulu kumamenyu ezwi. Luhlobo lwesimo apho, njengomfowuni, uva izinto ezinjenge-"Cinezela 1 kwiMali yeeMali, Candelo 2 malunga nezikhalazo ..."
IP-PBX
I-PBX ishintshile kakhulu ngokuza kwe- IP telephony okanye i-VoIP. Emva kwee-analog PBXes ezisebenza kuphela kumgca wefowuni kunye nokutshintsha, ngoku siye ne-IP-PBXes, esebenzisa i-technologies ye-VoIP kunye ne-IP amanethiwekhi njenge-Intanethi ukuhambisa iifowuni. IP PBxes zikhethwa ngokuqhelekileyo ngenxa yobutyebi bempawu abaza nazo. Ngaphandle kwe-PBXes endala-ekhoyo kodwa eqhubekayo esebenzayo, kwaye abo banyulwe ngenxa yexabiso elincinci, ezininzi iinkqubo zePBX ezisetyenziswayo namhlanje zihlala zi-IP PBXes.
I-hosted PBX
Awunasoloko utyalomali kwi-hardware, isofthiwe, ukufakwa kunye nokugcinwa kwendlu yakho ye-PBX, ingakumbi ukuba uqhuba ibhizinisi elincinci kwaye indleko yobunikazi ikuvimbela ukuba uzuze kule miba ebalulekileyo. Kukho iinkampani ezininzi kwi-intanethi ezinikela ngenkonzo ye-PBX malunga nomrhumo wenyanga ngaphandle kokuba unanto ngaphandle kweefowuni yakho kunye ne-router. Ezi zibizwa ngokuba yiinkonzo zePBX kwaye zisebenza kwifu. Inkonzo ihanjiswa kwi-intanethi. Ukubanjelwa kwePBXes kunokungabikho kobuchule obunjalo kangangokuthi abanakukwazi ukulungelelanisa neemfuno zakho, kodwa bazincinci kwaye abadingi ukutyalomali kwangaphambili.