Yiyiphi iSebe lokuSebenzisana langasese
I-PBX (i-Private Branch Exchange Exchange) isiteshini sokutshintshela iinkqubo zefoni. Iqukethe amaninzi amacandelo enkqubo yefowuni kwaye iguqula ukudibanisa kunye nabo, ngoko kudibanisa imigca yefowuni.
Iinkampani zisebenzisa i-PBX yokuxhuma zonke iifowuni zangaphakathi kumgca wangaphandle. Ngale ndlela, banokuqeshisa omnye umgca kwaye banabantu abaninzi basebenzise, kunye nomntu ngamnye onefowuni kwideski eneenombolo ezahlukeneyo. Inombolo ayikho kwifom efana nenombolo yefowuni, nangona kunjalo, njengoko kuxhomekeke kwinani lokungena ngaphakathi. Ngaphakathi kwe-PBX , kufuneka udibanise iinombolo ezintathu okanye amadijithi amane ukuze wenze umnxeba kwenye ifowuni kwinethiwekhi. Sivame ukubhekisela kule nombolo njengongezwa. Umntu obizayo ngaphandle angase acele ukuba isandiso sijoliswe kumntu ajolise kuwo.
Lo mfanekiso ubonisa indlela iPBX isebenza ngayo.
Iinjongo eziphambili zezobugcisa zePBX zi:
- Ukutshintsha phakathi kwabasebenzisi befowuni ngokudala ukudibanisa
- Ukuqinisekisa ukuba uxhumano luhlala ngokufanelekileyo ngokugcina izibonelelo zalo
- Ukuphelisa ngokugqibeleleyo uqhagamshelwano xa umsebenzisi elenga
- Ukurekhoda ubungakanani, amanani, kunye nemitha ehambelana neefowuni
Ngokwenene, imisebenzi ye-PBX yile ilandelayo:
- Ukubonelela ngenani elilodwa abafowni bangaphandle abangasebenzisa ukufikelela kubo bonke abantu kwinkampani.
- Ukuhambisa iifowuni kubasebenzi kwikomiti yokuphendula ngendlela enjalo; usebenzisa i-Automatic Call Distribution (ACD).
- Yenza umyalezo wokuphendula ngefowuni, kodwa unikezela imenyu yezinketho apho umsebenzisi angakhetha ukuba ahanjiswe kwisandiso esithile okanye isebe.
- Vumela ukusetyenziswa kwemibingelelo yezobugcisa ngenkqubela ukuphendula iifowuni.
- Ukubonelela iinkqubo zolawulo lweefowuni.
- Beka abafowuni bangaphandle bebambe ngenkathi belinde umntu oceliwe ukuba aphendule, kwaye adlale umculo okanye imilayezo yokuthengisa eyimfuneko yomgcini wecingo.
- Rekhoda imilayezo yezwi naluphi na ukongezwa kumnxeli wangaphandle.
- Dlulisa iifowuni phakathi kwezandiso zangaphakathi.
IP-PBX
I-PBX ayigcini nje ngeVoIP kodwa sele ijikeleze iifowuni zefowuni. I-PBX eyenziwe ngokukodwa kwiVoIP ibizwa ngokuba yi-IP PBX, emele iProsoft Protocol Private Exchange Exchange).
Kuze kube ngoku, i-PBX ibe yinto yokunethezeka yezoshishino kuba kuphela iinkampani ezinkulu ezikwazi ukuzifumana. Ngoku, nge-IP-PBXs, ubukhulu obuphakathi kunye nakwiinkampani ezincinci zinokuzuza kwiimpawu kunye nokusebenza kwePBX ngelixa usebenzisa iVoIP. Enyanisweni kufuneka batyalole imali kwi-hardware kunye nesofthiwe, kodwa ukubuya kunye neenzuzo zikhulu kakhulu kwixesha elide, zombini ngokusebenza nangemali.
Iinjongo eziphambili ze-IP-PBX ezizizisayo zihamba ngokukhawuleza, ukuphathwa, kunye nezinto eziphuculweyo.
Ukongeza, ukuhambisa nokususa abasebenzisi kwi-fowuni kunokuba kubi kakhulu, kodwa nge-IP-PBX inokusebenza ngendlela elula njengoko kulula. Ngaphezu koko, i- IP yefowuni (emele izitulo kwi-network ye-PBX network) ingafuneki ukuba ifakwe kumsebenzisi othile. Abasebenzisi bangangena ngokungena kwi-system ngokusebenzisa nayiphi na ifowuni kwinethiwekhi; ngaphandle kokulahlekelwa yiprofayili yazo kunye nokuqwalasela.
I-IP-PBXs isekelwe kwisofthiwe esekelwe kuneziganeko zabo zangaphambili kwaye ngokunjalo ukugcinwa nokuphucula iindleko ziyancitshiswa kakhulu. Umsebenzi ulula kakhulu.
Software PBX
IP-PBX idinga isofthiwe ukulawula indlela yayo. Iprojekti yePBX eyaziwayo kakhulu yi-Asterisk (www.asterisk.org), eyona software evulekile.